Bridging the Generations Gap and Leading to Achieve Great Service (In-Person) (DDR4)

4.00 CPE Credit Hours

For the first time in American history, we have five generations at work, and Gen Z is unlike the others. It pays to understand how they think and why, and how they will impact your employees and clients. Effective leaders understand the need to be able to communicate and inspire employees of all ages to make a difference in their jobs. Today's leaders do that by identifying their vision, inspiring values and communicating in ways that inspire members of each generation to loyalty and commitment. Leaders at all levels will discover simple, no-cost ways to deliver your Service Brand Promise, to engage employees and transform service into a marketing strategy that deepens trust, builds relationships and helps everyone to know they make a difference.

Designed For
CPAs and other business professionals.

Objective
Working together with different generations is a form of diversity that can be hard to handle. Learning to value each generation for their strengths is the starting point of this session which targets communication with team members and customers. Dee Dee brings proven content, a voice of experience and authentic inspiration to a program that helps clients create a sustained level of service AND employees who feel empowered, appreciated and know they make a real difference.

Highlights

• Communicate the service vision, goals and experience that inspire staff
• Ensure all members of your team understand their meaningful role in service
• Identify the generations in the workplace and three characteristic of each
• Recognize three values each generation brings to the workplace
• Understand how to communicate with generations other than your own

Prerequisites
None

Advanced Preparation
None

Developer
Dee Dee Raap Training

Presenters
Dee Dee Raap,

Level of Knowledge
Intermediate